12:05 AM — Our shared server ‘duet’ has gone offline and is being rebooted. The data center technicians are working on it as we speak and will have the server responding shortly. We have no indication that anything is wrong or that this will be an extended outage.
We apologize for any inconvenience this may have caused. ##
We will be increasing the RAM on our server ‘evensonfarm’ this weekend. We are scheduling the upgrade to take place during the evening or overnight hours to minimize the impact on website traffic.
What’s involved: To increase or swap out RAM, a server must be powered down, slid out from the rack, have the RAM chips removed & added, slid back into the rack and powered back up. The whole process (including the reloading of the operating system) usually takes 15 minutes or less.
What will this do to my website? This process will not cause your website to change or become corrupted, nor will it change any logins. This is strictly a hardware/performance improvement “under the hood.”
When is it happening? We will post the specific date/time the work is due to be done once it has been finalized.
If you have any questions, please let us know! :)
DCSN Support
SiteUptime.com reported 100% Uptime for April 2010 for all of our servers.
Apache and PHP have been recompiled on server ‘evensonfarm’. If you have any questions, or have any problems with your site, please contact us right away! We’re always glad to hear from you! :)
Have a great day! ##
7:51 AM: COMPLETED – Good morning! The billing & support area upgrade is complete. A previous issue with support response emails not being sent has also been resolved; the system is sending emails as it should be.
If you experience any issues or have any concerns, please contact us at your convenience at support@dcn911.com. Thank you!
Have a great day! :)
## DC Service Network Team
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Good morning!
We are upgrading our billing & support software at https://www.dcn911.com/support/ this morning.
If you have any support issues, please send an email to us at support@dcn911.com — we will still receive your request and respond to it ASAP. :)
The software upgrade should be done in about 1 hour. We’ll update you when it is complete. :) Thank you!!
We have completed some routine maintenance on our shared servers this evening.
Server: evensonfarm
Server: svensbluff
Please double-check all of your scripts and pages to make sure they are all working. PHP pages in particular (which are what is run by scripts like WordPress, Joomla, OSCommerce nad Magento) may be affected by either the suPHP or Suhosin. If you find any errors or other issues, please contact us immediately at support@dcn911.com and we will be happy to help you with it. We want your sites to be running smoothly!
We will make one last update here once the Apache & PHP recompile is completed on svensbluff. Once that is finished, all maintenance will have been completed for the evening.
Thank you very much!! ##
UPDATE 2:13 AM – COMPLETED. Apache and PHP have been upgraded; PHP is now v. 5.2.9, and we also enabled SuHosin. SuHosin is a PHP hardening/security package designed to protect against some common exploits. If you experience any problems with your PHP scripts, please contact us immediately.
The server has been rebooted to the new kernel. Approximate downtime for the reboot was from 2:09-2:12 AM. We have confirmed all services are back up and running smoothly.##
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Continue reading [Complete] evensonfarm – kernel, Apache, PHP upgrades being performed »
UPDATE – COMPLETE. The upgrade process went very smoothly; new system looks and works great! There are still some minor design and layout tweaks we’ll be making, but functionally everything is intact and working. :)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Continue reading [Complete] Billing/Support Center being upgraded »
UPDATE: Upgrade and Reboot complete 11/23/08 – Apache and PHP were upgraded Thursday night, 11/20/08 as rescheduled. Everything has compiled properly and is functioning as it should, however please do be aware that Apache 2 (which we have been running for a while) does handle some operations differently than Apache 1 did. Please double-check your sites and coding to ensure they are Apache 2 compliant.
We have also upgraded to the current Linux kernel, and rebooted the server to make the new kernel take effect. The server was down from 2:22-2:25 PM Central time today (11/23/08) while the server was rebooting. We waited until today to do this work, knowing that weekend internet traffic is usually very low, and Sunday afternoons are often spent watching football rather than playing on the computer. :) We hope that this was accurate in your case as well, and resulted in no inconvenience to you!! The server is now back up and functioning properly.
If you encounter any issues, please do let us know. Thank you very much!! Have a wonderful weekend. ##
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UPDATE: Rescheduled for 9:00 PM Central 11/20/08 – Due to unforeseen scheduling conflicts early this morning, we are rescheduling these upgrades to run and complete between 9-10 PM Central time. We will post here once the work has been completed. Thank you! ##
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We will be performing routine maintenance on the server ‘svensbluff’ early Thursday morning, including a kernel upgrade and an Apache/PHP recompile. The purpose of these upgrades are to close potential security holes, as well as to implement several standards required for PCI DSS compliance.
A short period (10-15 minutes) of downtime is possible but not expected during the Apache rebuild. We will need to reboot the server to complete the kernel upgrade. Rebooting usually takes only a few minutes, so you may see 5-7 minutes of downtime as the server restarts all of its services.
Although our shared servers are not yet PCI-compliant, we are working to make them PCI compliant within the timelines required for Level 4 Merchants. We will post confirmation once PCI DSS compliance has been achieved on our shared servers. ##
UPDATE – 11/03/08, 3:42 AM Central: Project completed!
All software has been upgraded to current versions as outlined below. cPanel has been re-upgraded to version 11.24.0, and this time it did not kill Apache. (This was the ultimate goal behind the software updates – that this new major version of cPanel would play more nicely with current versions of server software rather than the old versions we were running.)
We’ve verified everything is running correctly, except for the couple of sites which had old scripts or modules which are not PHP 5 compliant. (Such are very few & far between.) We will be working with those clients directly to get those issues resolved.
All systems are “Go” and the upgrade project has been completed! :) If you have any questions or need assistance with anything, please contact us anytime. We are always happy to hear from you! ##
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Continue reading [Completed] Server ‘svensbluff’ undergoing service upgrades »
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