DCN911.COM Off-Network Support

We are in the process of migrating accounts from the refuge.dcnsafe.com server, to the eagleharbor.dcnsafe.com server. We are about 1/3 of the way through and so far everything is proceeding as planned.

All parts, files, subdomains, add-on domains, databases, cron jobs, SSL certificates, and e-mail is being copied over intact, so you will not lose any data or functionality with your site.

Direct clients do not need to make any changes to their nameservers. We are carefully controlling the DNS on websites and moving your viewers over to the new server as soon as your website has been copied. We will take care of the nameservers on our end.

Resellers, however, will need to make changes to their nameserver IPs. We will notify each reseller directly of the changes which need to be made to complete the transition.

The SSL certificate for refuge clients will remain https://www.dcnsafe.com/~username/

If you have any questions or observe any issues with your website, please open a support ticket at the support desk, at http://www.dcnsafe.com/tt/ and our technicians will look into your issue right away.

Thank you very much!

DCSN Tech Support Team

9:30 AM: The problem which was preventing the drive from booting (the server was going into constant repeated FSCKs) was identified and fixed. The server has been rebooted on the original drive and all data appears intact!

E-mail sent to you over the past six hours, if queued in the sending mail server’s queue will continue to attempt to deliver to you. We are seeing a tremendous amount of e-mail coming through the server even as we post this now. If you were expecting  a message from someone, please contact them and ask them to re-send it. It will deliver now.

We will be working with our technical staff to identify the best, smoothest way possible to move accounts over to our new system (which has brand-new drives that are exhibiting no errors at this time) over the next 24-48 hours. We will notify each client individually to share their scheduled migration time as well as their new IP address.

Please continue to use your hosting account like normal today. Now that the server is up, everything is working.

If you have any questions please feel free to open a support ticket at our helpdesk, or simply send us an e-mail at supportteam@dcn911.com.
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8:25 AM: The techs are having significant issues bringing the drive back online so it will boot. They are continuing to work on it. We are also looking into getting the backup drive online so we can get client accounts online promptly via backups if that will be faster and have better-integrity data. We will update here as we know more. Thank you very, very much for your patience. /DCSN Tech Support
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6:48 AM: Issues exist with the drive that require its replacement, hence the lengthy analysis that we have experienced. We have conferred with our technicians and are working to bring the server up as quickly as possible, considering that it is the beginning of the business day. We will be moving clients off this server within the next 24-48 hours.

Clients will see no downtime from the server move. We will be moving accounts smoothly with no interruption in service expected from the actual migration. The only instance where service interruption may occur, is if massive drive failure occurs before all accounts are moved over. In that case we will simply restore the remaining accounts from our backup files, which are on a good drive and are unaffected by this issue.

Thank you for your patience as we are working to get the server back online as quickly as possible. /DCSN Tech Support
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5:28 AM:The techs report that the drive analysis continues to run. It is taking longer than expected, but thus far there is no evidence of lost data. We expect the analysis to finish at any time, at which time the server will be brought online immediately. Thank you very much for your continued patience! /DCSN Tech Support
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4:39 AM: The drive analysis continues on schedule and without any reported issues. We are still anticipating that the server will return to service promptly. If there is any change to this timeline we will let you know here, immediately. /DCSN Tech Support
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As of 2:45 AM: Our shared hosting server refuge.dcnsafe.com has been pulled offline for emergency maintenance.

Moments ago, the hard drive sent a message to our technicians indicating it may be failing. Rather than taking a chance and gambling with possible massive data loss and many hours of unexpected downtime, senior level techs have pulled the system down to run a drive integrity analysis. This will tell us whether the drive is indeed failing, or if this was simply a “fluke.”

We estimate the process may take as long as 2 hours, depending on the condition of the drive and the data. The server went offline at approximately 2:35 AM Central time and we anticipate that it will be back in service no later than 5 AM Central time.

We apologize for the inconvenience that this work may have caused. It is our hope that taking a shorter time now to assess the condition of the drive now, will save us all from a larger mess (and possibly lost data) in the future.

If you have any questions, please contact our support team here at supportteam@dcn911.com.

Door County Networking
Agile Hosting