DCN911.COM Off-Network Support

Hello,

Our shared server “eagleharbor” is being attacked by spammers. The high volume of e-mail going through this server is driving the load up. We are working hard to identify and remove the relays/sending scripts (there are multiple) and shut out the spammers. We are also trying very hard to do this without interrupting clients’ regular, valid e-mail running through the server.

Thank you for your patience as we work on this for you.

DCSN Support

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Update, 5:26 PM Central Time

GOT ‘EM! The spammer has been caught and blocked from the server. The scripts which were being used to send spam, have been removed. And, the spammer has been reported to his data center (LeaseWeb — spammer hosts).

The spammer was able to access a handful of hosting accounts by guessing the passwords and logging into them via FTP. We have verified, through server logs, that this person did not access any cPanels nor e-mail accounts… all he wanted was web space to upload & run his spam script from.

We have changed the passwords on the handful of accounts which were compromised by the spammer. Clients can find their new FTP/cPanel passwords by logging in to our secure Billing System at https://www.dcnsafe.com/modernbill/. We are also e-mailing the new passwords, and a full explanation of this event, to our affected customers. If you cannot access your website via FTP, please watch for your new password at the e-mail address which is your registered contact address with us.

If you have any questions, please do contact us directly. We are always happy to hear from you and help you!

Thank you very much!

DCSN Support

Our network provider, SAVVIS, is scheduling the following maintenance on their network. Please note dates and locations to identify whether you may be affected.

Maintenance Scheduled for CH3 IDC:
Maintenance Time: 0001- 0500 CST Sat Mar 4
Maintenance Action: Backbone router hardware maintenance
IDC Affected: Chicago-3

In this window, Savvis engineers will be replacing defective hardware on
a local backbone router. Customers attached to this device may
experience service outages, latency, or other connectivity issues as the
work is performed.

This action has been scheduled to occur between 0001 and 0500 CST on Sat
Mar 4.

6:48 AM Central: The server is back online and functioning normally. We are investigating the reason for the downtime and will report our findings as soon as we have identified the issue.  Thank you very much! :)

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The server “eagleharbor” has gone down and is being rebooted as we speak. Please stay tuned for further details as we find out more.

Thank you!

DCSN Team