Hi!
We’ve become aware of some issues with Mailscanner, which is causing the virus scanning system to “clog up” all incoming and outgoing e-mail. The result is just like a clogged pipe: because mails are being processed too slowly, mail is stacking up in the queue waiting for processing.
The part of Mailscanner which is having “issues” is the attachment scanning system. This is the part that scans all attachments (images and files) to see if they have viruses or worms embedded in them. We’ve confirmed that if we disable the attachment scanning system, mail shoots right on through at a normal pace.
Right now, we are trying to find a solution to this which does not require us to disable the virus/worm scanning system. While viruses and worms only account for 1% of the e-mail we see on a daily basis, we all know how destructive worms and viruses can be. Even though we make no guarantees or promises on the effectiveness of the virus scanning system, it is something that we feel is important to offer, and we do not want to disable this extra layer of protection unless there is absolutely no other way to restore normal service.
If you are looking for particular e-mails, please hang tight :D the e-mails are in the queue and will deliver as the queue flushes out over the next several hours. No e-mail has been deleted or lost, it’s just stacked up awaiting its turn to be processed.
In the meantime we will continue working urgently on this issue to get it resolved ASAP.
Thank you for your ongoing support and patience. It’s truly a pleasure to serve you!
Warmest Regards,
DCSN Team